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  View this email in your browser   February 2023 
 
 
SPOTLIGHT
YOUR STÛV INFO
 
YOU WILL FIND
 
 
 
 
 
 
1
WHAT'S NEW
Troubleshooting guide for the Stûv 16 model
 
Here is a list of common subjects that are most frequently asked by Stûv users. You will find a list of reasons that could explain each situation as well as several possible solutions. This little guide will certainly help you to accompany your clients in problem resolution. We invite you to consult it and share it with your team.

Send us your comments to tech@stuvamerica.com
 
Download the guide
 
 
 
2
DON'T MISS
 
 

Customer Service is growing

We have the pleasure of announcing that our customer service department is expanding. Indeed, we have two new colleagues with us. We welcome Sean (Customer Experience Advisor) and Charline (Customer Experience and Marketing Intern) who will both undoubtedly contribute to reach our goal: providing you with excellent customer service.
 
 
 

40 years already

This year marks the 40th anniversary of Stûv. Founded in 1983, STÛV has, over the years been able to distinguish itself by creating wood stoves and fireplaces with a minimalist design whose innovations have been esteemed many times. Today, Stûv has 3 manufacturing plants, two in Belgium and one in Canada and is distributed in more than 20 countries.
 
 
 
3
TECHNICAL SUPPORT
A website for spare parts
 
Parts.stuvamerica.com is a website exclusively dedicated to spare parts. Easy to use, this site has been created to facilitate the work of your after sales team. With technical drawings to illustrate all the parts for each model, it is now easy to identify the spare part you are looking for.
 
Learn more
 
 
 
4
DID YOU KNOW?
 
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Installing a stove in front of a window?

One of the 5 most frequently asked questions to our team concerns the installation of a stove in front of a window.

The clearances to combustible materials and radiation for each unit, as indicated in all our installation manuals, must always be respected. Although the purpose of these instructions is to avoid a fire, we do not know the impact of such a configuration on a window. We therefore recommend that you advise your customers to check with the window manufacturer to determine the heat tolerance of the model they have chosen before proceeding with this type of installation.
 
 
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Composite logs a good idea?

As indicated in our installation manuals, the use of composite logs should be avoided. The use of these logs, made of compressed wood, emit much more heat than a natural log and sometimes release residues that can prematurely damage a unit.

We therefore advise you to inform your customers and to insist that this is not a fuel to be used in a high efficiency unit.
 
 
 
 
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Stûv America
34, Boulevard de l’Aéroport
Bromont (Québec) J2L 1S6
 
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